Category Archives: Goal Setting

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I have an excuse box!

I try to write down all the sales, work and in many cases life excuses for not moving forward. The box is fun to have to have. I keep it on a shelf near my desk. As soon as the excuses start flying I get it out. Most excuses are now neatly written and in the box. But — Every now and then some new form of excuse making pops up and in the box it goes.

We are all going through the first half ot the first quarter of 2017. Aare sales on track? Are shipments On-Time? Is it easier to do business this year with your company than it was last year? Are continuous improvement habits a part of work and life?

I believe PMF – Polytronix Machining and Fabrication will have a great year 2017. I feel good about our prospects. I know we are doing many, maybe not all, behaviors to create a successful year.

Stay on your game and make this first quarter a great quarter for 2017.

Make 2017 your best year yet!

Momentum! (A powerful word)

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Momentum – What a powerful word when thinking and working on your goals for 2017.

I have many goals that I really want to accomplish.  Some of my goals can’t be completed in a day or month or a year.  These longer harder goals are important and may take several years to accomplish.

Well — After writing and thinking about this early last year, I reaffirmed my longer term goals as being very important to me when accomplished.  I have reaffirmed and dedicated daily time 15 – 20 minutes to stay on task. I didn’t miss a day during last year 2016, I kept the momentum going.

My reaffirmation was easy.  The hard part was not making a very easy to use measurement tool to follow progress.  For longer term goals I was halfheartedly tracking progress with nothing really jumping out to me saying — “You are not on track here, keep up the momentum!”  Now I have a tracking system that shows Green when on track and Red when off track.

Do you have a measurement system for your important Goals?

Make 2017 your best year yet!

5 tips to keep your “GOALS” moving for 2017!

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Some people already have stopped working on their Goals for year 2017.
Hopefully you have made it easy to see your goals and review them for progress frequently.

Here are 5 tips to keep your goals moving for 2017:

1. Make sure you have goals written down and easy to find.
2. Look at your goals daily.
3. Make time to work on your goals daily, even if you spend a few minutes.
4. If a goal seems too hard, revise it. Look at smaller parts of each goal to work on.
5. Never give up — Make 2017 your best year yet!

Goals 2017 — Personal Lifestyle, Business Selling Goals!

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Here we are going into week 4 of the New Year 2017!

First week I was astonished and interested to see the parking lots full at every exercise / workout facility I passed. Now already the parking lots are beginning to not fill. I really hope that the people starting new exercise programs are falling into different time periods and/or finding a cadence that will work and keep them on track.

How many of us have goals, written down and are executing?

I have talked with people starting strong. I have talked with people already running hard toward their written goals. I have talked with people already slowing down on goals. Sadly, I have talked with people making excuses and stopping. Saddest of all, I have talked with people who never even started goals for this year. Soon we will be completing month 1, that’s 1/12th of the time alloted for the year.

I believe no matter where you are in the process, now is the time to start, run hard and never stop!

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Excuses are abundant. Success will not listen to excuses — Success will ignore them and end-of-year will come again. What will you accomplish?

If you have started keep going — Never Stop!

It’s not too late to begin now — Just start and never Stop!

Make this year 2017 your best year yet!

Mad Customers! — We didn’t even know it!

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Great potential!

Have you ever made customers mad and didn’t even know it.

What is one of the worst things you can do to a customer — Cause opportunity for an RMA – Returned Material Authorization — something is wrong and the customer is not happy!

I started my career of customer service in the world of RMA and Warranty.

It is possible this can be the most frustrating thing you can do to a customer.  The product was bought to use, not send back.  On-time, instant gratification, great product — Gone.

Your company needs a system, procedures, and people to handle returns.  Both Sides are Mad and upset – Customer returning product and the Supplier trying to handle the non-routine work.

From experience of owning my own company, I have witnessed the process of people in the organization knowingly ship product, that was bad.  As I stopped and reflected on what happened, I decided I was part or all of the cause, we needed to make shipment numbers.

The underlying cause was bad operating systems.  We did not have good repeatable processes to ship good product.

So began the journey. (Probably another moment of getting the Lean Journey started and not really being aware of it.)  We did get better and improve.

We then began the real “Lean Journey”.  We were amazed at the rate we lowered RMA’s at our company!

“Lean thinking” started to take over.  We really saw total company improvement.

Make 2017 your best year yet!

Goals – 5 tips to keep your goals moving for 2016!

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I read that some people already have stopped working on their Goals for year 2016.  Hopefully you have made it easy to see your goals and review them for progress frequently.

Here are 5 tips to keep your goals moving for 2016:

Make sure you have goals written down and easy to find.

  1. Look at your goals daily.
  2. Make time to work on your goals daily, even if you spend a few minutes.
  3. If a goal seems to hard, revise it.  Look at smaller parts of each goal to work on.
  4. Never give up — Make 2016 your best year yet!

 

95%??

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After much reading, discussing and watching I am convinced that over 95% of people going into a new year don’t have written measurable goals for the year.  Many of you have heard this bit of goal setting “Wisdom” and still don’t have written goals.

If you are a sales person and say “Wow! I need more sales to make my year!” — you may be out of luck.  If your sales cycle takes longer than 9 weeks from start to close to shipment, you are out of time.

Now is the time to begin looking toward the New Year 2016.  Begin by setting an appointment with yourself for 30 – 60 minutes.  Get blank paper or a blank computer screen and begin writing your thoughts and ideas for accomplishment next year.  This first cut at goal setting doesn’t have to be neat — just take time to think about and write your ideas and thoughts down.  My beginning session is usually quite messy and unorganized.

Put this information away in a place you absolutely won’t forget where it is so that you can retrieve it next month early December.   Then set an appointment with yourself for 30 – 60 minutes early December and get your list out.

In December you will be amazed at the progress you will have already made toward thinking about and planning your goals for next year.  Your fist list may be messy, but you will be ready to define and refine the list.  You will be subtracting, adding and modifying the original set of goals.  Make the list a little neater and resolve to begin your goals and measure your goals.

Why do I believe in doing this?  It’s because I use this method every year and then I set a tracking system and measure progress.  This works!

Try for yourself and get into the 5% group of people who actually write and strive to achieve their goals.  Remember a lot of “Luck” goes along with a lot of preparation.  Look out 2016 here we come! 

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Do customers come back?

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When I bought my first company in 1997, I had a 30+ year old going concern, manufacturing in the aerospace arena.  Sales were made in spite of themselves.  Sales were made if the phone rang and someone actually answered it.  In reality the customer had to convince them to take the order and deliver product somewhat close to their needs.

Sounds absurd and contrary to what we all think about today when talking about good and exceptional customer service.

Today I am involved with another business, working in the aerospace arena.  We manufacture needed precision and sheet metal parts, and can provide engineered fabrication and assembly.  The company has been around for over 25+ years.  I don’t see much difference than when I bought my first company.

Today management talks about exceptional customer service, but I find little evidence of actually doing customer service.  During my career I have had opportunity to view and review many companies from supply and supplier side of manufacturing and in many cases I have observed only rhetoric and published mission statements of concern for customers and many times have not seen “Customer Service” in practice.

Rules of engagement say we should have only the customer and customer’s satisfaction in mind.

Reading about and visiting companies I seldom find someone saying “Wow – I can’t wait to give this company my next order!”  Don’t get me wrong — there are companies out there that are concerned about customers and making the buying experience good and/or great!

So, think about your customers and how they view your company.  Here is the process I am undertaking to get more customers and create an atmosphere in the company to keep the customers coming back.

Ask the following and then act on what you find:

  1. Do customers believe it is easy to do business with us?
  2. Do we provide fast accurate quotes or response to pricing requests?
  3. Do we have reasonable delivery times?
  4. Do we work on reasons why if our pricing is out of line?
  5. Do we respond quickly to RMA’s/customer returns?
  6. Do we really care about customers and their experience doing business with us?

Certainly not an exhaustive list of questions.  However, if you are in business and sell to others these questions need be reviewed and acted upon.

I want customers to come back!

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